What if it doesn't fit to me?
In case shoes do not fit you Change & Returns made easy ans quickly to your home for.
(Only for Greece)
Frequently Asked Questions
1. Can I check the status of my order?
Yes! Log in to your account and select “My Orders” to view its status. If you placed your order as a guest, go to “Information” and select “Order Tracking.” By entering your order number, you’ll see all updates about its progress.
After placing your order, you can track its entire journey here. Once your parcel is dispatched by us, you will receive a personal message with the courier tracking number so you can monitor its status at any time.
2. Can I remove an item from the shopping cart?
Yes, before completing your purchase, you can remove items by clicking the delete (x) button next to the product.
3. Can I cancel my order?
Yes, as long as it has not already been shipped. Please contact customer service at 2310 54 55 56 as soon as possible. Monday–Friday 09:00–21:00, Saturday 09:00–17:00, or via email at [email protected].
4. How can I know if a product is available?
Availability is shown on the product page. If a size or color is marked as “Out of stock,” it is not available for purchase at the moment. Unavailable sizes are shown in grey.
5. What should I do if I receive the wrong or a defective product?
ontact our customer service at +30 2310 54 55 56 (Monday–Friday 09:00–21:00, Saturday 09:00–17:00) for a free replacement or return. You can read the detailed return policy here.
6. Where will I pick up my order?
Orders are shipped with a partner courier. You can receive them at the address you provide or from the nearest store of the partner courier in your area!
7. Do you offer coupons or discounts?
Yes, we announce them through our newsletter and social media, or you can check the available coupons based on your purchase amount. See the coupons here.
8. Can I exchange or return a product?
Yes! Υou can exchange or return a product within 30 days from the date of receipt. Simply fill out the exchange/return request form available here. Follow the instructions provided in the form, and our customer service team will contact you to complete the process.
Please make sure the product and its packaging are in their original condition. You can read the detailed return policy here.
Please make sure the product and its packaging are in their original condition. You can read the detailed return policy here.
9. Is there a physical store?
We do not have a physical store, but you can pick up your order from our facilities (18th km Thessaloniki–Kilkis National Road, 57018). To do this, simply select “Click & Collect” as the delivery method during checkout.
10. How can I subscribe to your newsletter?
To subscribe to our newsletter, you can fill out the registration form located on the homepage of our website.
11. How can I track my parcel?
Once your order is shipped, you will receive a tracking number (voucher) via Viber and email on your mobile device. With this code, you can track the delivery progress here.
12. Can I change the delivery address after placing my order?
Yes! As long as you contact customer service immediately, before your order is shipped, at +30 2310 54 55 56 (Monday–Friday 09:00–21:00, Saturday 09:00–17:00).
13. How can I cancel or modify my order if it has already been shipped?
If the order has already been shipped, it cannot be canceled. However, you can return it after receiving it by following the return procedure. You can read the detailed return policy here.
In any case, feel free to contact customer service at +30 2310 54 55 56 for more information (Monday–Friday 09:00–21:00, Saturday 09:00–17:00).
In any case, feel free to contact customer service at +30 2310 54 55 56 for more information (Monday–Friday 09:00–21:00, Saturday 09:00–17:00).
14. How can I cancel my order if I paid by card?
If your order has not yet been shipped, you can cancel it by contacting our customer service (Monday–Friday 09:00–21:00, Saturday 09:00–17:00). The refund will be issued to the card you used for the payment.
If the order has already been shipped, cancellation is not possible, but you can receive it and return it within 30 days. In this case, the refund will be processed within 10 days from the receipt of the returned product.
Please make sure the product is in its original condition and packaging. You can read the detailed return policy here.
If the order has already been shipped, cancellation is not possible, but you can receive it and return it within 30 days. In this case, the refund will be processed within 10 days from the receipt of the returned product.
Please make sure the product is in its original condition and packaging. You can read the detailed return policy here.
15. Can I change the payment method after completing my order?
If the order has not yet been processed, please contact customer service at +30 2310 54 55 56 to change the payment method.
(Monday–Friday 09:00–21:00, Saturday 09:00–17:00)
16. Can I see my purchase history?
Of course! Log in to your account and select “My Orders” to view your purchase history.
17. Do you have special collections for specific occasions?
Yes, depending on the season, we offer collections for occasions such as weddings, evening outings, and professional meetings.
18. How can I check if a product is available in a specific color?
On the product page, select the color you’re interested in. If it’s available, the size options will appear for selection.
19. Do you offer products in plus sizes?
Yes, we offer a variety of products in plus sizes. You can filter products by size.
20. Can I find your most popular products?
Yes — in the banner titled “Best Sellers” or right here.
21. Can I add a product to my wishlist?
Yes, by clicking the heart icon on the product page.
22. Can I reserve a product that is temporarily out of stock?
You can use the “Notify me when available” feature if it appears on the product page. Once the product is back in stock, you will be notified immediately via Viber-SMS and email. If the option is not visible, this feature is not available.
23. Do you offer a warranty policy for your products?
Yes, we offer a quality guarantee. If an issue arises, please contact our customer service at +30 2310 54 55 56 (Monday–Friday 09:00–21:00, Saturday 09:00–17:00, within 30 days from the date of receipt.
24. What is the delivery time?
Delivery usually takes 1–3 working days, depending on your location. During periods of high shipping volume, such as holidays or sales, delivery time may extend to 3–5 working days.
25. Are there any shipping costs?
Free shipping on orders over €49.
For orders under €49:
– €1.99 with Boxnow
– €2.99 with Skroutz Point
– €2.99 with courier delivery within Greece
See detailed shipping rates by country here.
For orders under €49:
– €1.99 with Boxnow
– €2.99 with Skroutz Point
– €2.99 with courier delivery within Greece
See detailed shipping rates by country here.
26. Do you ship outside of Greece?
Yes, we ship to Cyprus and all countries within the European Union.
27. Are there any shipping restrictions by region?
No! We cover all of mainland Europe, including all islands.
28. Can I have my order shipped to a different address than the billing address?
Yes, you can enter a different shipping address during checkout.
29. Which courier companies do you work with?
In Greece, we work with BoxNow and all major courier companies, such as ACS, ELTA, Courier Center, and City Express. Based on the postal code you provide, we choose the most suitable courier in your area to ensure the best possible service.
In Cyprus, we work with BoxNow.
For European Union countries, we cooperate with DPD.
In Cyprus, we work with BoxNow.
For European Union countries, we cooperate with DPD.
30. How can I return or exchange a product?
You can return a product within 30 days of receipt. Please contact customer service at +30 2310 54 55 56 (Monday–Friday 09:00–21:00, Saturday 09:00–17:00) for instructions. Read our full return policy here.
31. Can I request a refund?
32. How can I learn about your return policy?
You can read our full return policy by clicking the “Return Policy” link at the bottom of our website or here.
33. Can I place an order without an account?
Yes, you can order as a guest. However, by creating an account, you gain access to exclusive offers, order history, and other benefits.
34. How can I change my account details?
Log in to your account, select “Account Details,” and edit your details.
35. How do you protect my personal data?
We comply with GDPR and use advanced security technologies.
36. How do I unsubscribe from the newsletter?
At the bottom of each email, there is an “Unsubscribe” link. Click it to cancel your subscription.
37. What payment methods are available?
Credit/Debit card, PayPal, Bank transfer, Revolut, Apple Pay, Google Pay, Cash on Delivery (available only in Greece), Klarna (3 interest-free installments, available only in Greece).
38. Are installment payments available?
Yes, through Klarna – available only in Greece.
39. Are the transactions I make through your website secure?
Yes, payments on our website are completely secure. We use advanced encryption protocols and strict security standards to protect your personal data and banking transactions.
40. Do you offer birthday gifts for customers?
Do you offer birthday gifts for customers?
Yes, if you have entered your date of birth in the “Account Details” section under “Birthday”, you will receive special offers on your birthday.
Yes, if you have entered your date of birth in the “Account Details” section under “Birthday”, you will receive special offers on your birthday.
41. Are there any offers for new customers?
Yes, new customers receive 20% off their first purchase by signing up for our newsletter. To subscribe, simply fill out the registration form located on the homepage of our website.
42. Where can I find the current offers?
Visit the “SPECIAL PRICES” section in our menu.
43. How can I contact customer service?
You can contact us by email at [email protected] or by phone at +30 2310 54 55 56 / +30 2312 31 46 30
Monday–Friday: 09:00–21:00
Saturday: 09:00–17:00
Monday–Friday: 09:00–21:00
Saturday: 09:00–17:00
44. Customer service hours:
Monday–Friday: 09:00–21:00
Saturday: 09:00–17:00
Saturday: 09:00–17:00
45. How do I use a discount coupon?
Enter the code in the “COUPON REFERENCE NUMBER” field during checkout. Once you enter the code and click “CHECK”, the final price of your order with the discount will be displayed automatically.
46. Do you offer student discounts?
Yes! We offer a 10% discount for students. Log in and go to the “Student Offer” section.
47. How do I leave comments or reviews?
48. How can I submit a complaint or suggestion?
Send us a message through the contact form [here], by email at [email protected], or by phone at +30 2310 54 55 56 / +30 2312 31 46 30
Monday–Friday: 09:00–21:00
Saturday: 09:00–17:00
Monday–Friday: 09:00–21:00
Saturday: 09:00–17:00
49. Do you offer support via live chat?
Yes, we have an advanced 24/7 AI-powered live chat on our website that speaks all languages and is ready to answer all your questions. If your request cannot be handled automatically, you will be promptly forwarded to one of our representatives, who will call you by phone Monday–Friday 09:00–21:00, Saturday 09:00–17:00.
Tip: Upload a photo of your outfit and let the chatbot make suggestions for you, or simply tell it for which occasion you are looking (e.g., evening out, cocktail party, wedding guest) and let it inspire you! For even greater accuracy, let it know your size or your favorite colors. ?
50. Do you offer "Click & Collect"?
Yes. Place your order by selecting “Click & Collect” and as soon as it is ready, we will notify you to pick it up from 18km NEO Thessaloniki–Kilkis, Monday to Friday 10:00–16:00.
51. How can I stay informed about new products?
52. Do you have a mobile app?
We are in the process of developing an app for iOS and Android.
53. How can I contact you for partnerships?
Send an email to [email protected]
54. Collaborations with bloggers or influencers;
Yes, please contact us at [email protected].
55. Why do we stand out?
Because we offer the widest selection of women's shoes that you'll absolutely love, at prices you won't believe! Discover the latest fashion trends, enjoy exceptional quality, fast delivery, and outstanding customer service with every purchase!
56. What materials are used in your shoes?
With our shoes, you experience modern fashion and unique style, made from cutting-edge materials that respect both you and the environment. Step with confidence and comfort, knowing you are wearing the highest quality and most eco-friendly options available – completely leather-free! Choose shoes that combine trendy looks, responsible philosophy, and durability you will love. Give your feet the care they deserve and offer the planet another smile!
57. Is there a purchase limit?
No, there is no limit on purchases.
58. Minimum order amount;
No, there is no minimum order amount. You can purchase anything you wish, regardless of value.
59. Privacy policy;
Read it by clicking on "GDPR" at the bottom of the page.
60. Style tips or product combinations;
61. Is gift packaging with a personal message available?
At checkout, you can choose gift packaging, and we can also write a card with your personal message. Simply note the message you want in the order comments section.
62. How can I participate in contests?
Our contests are announced through our newsletter and on our social media channels: Instagram, Facebook, TikTok, YouTube, and Viber Community.
63. Do you offer gift cards?
Yes! We offer digital gift cards in various amounts. You can find them here.
64. Are there any career opportunities?
Yes, we are always looking for talented individuals to join our team. You can view our available job positions on the "Career Opportunities" page of our website or send your CV to [email protected]. We would be happy to review your application – click here!
65. I'm looking for the largest variety of women's shoes in Greece. Is there such a place?
Absolutely! At Luigi, you’ll get lost… but in the best way possible! We have over 6,000 different women's shoe designs — from sneakers to heels and platforms — and we bring in new arrivals every single week.
➡️ Take a look at our collection and get ready to fall in love!
➡️ Take a look at our collection and get ready to fall in love!
66. Why choose Luigi for my shoes?
Because here… you’ll find everything you’re looking for:
✓ Huge variety
✓ Super prices
✓ Lightning-fast delivery
✓ Customer support that truly cares
67. I want to know the fashion trends before my friends!
You’re in the right place! Every season, we upload to our blog tips, suggestions, and the freshest trends out there.
68. Which shoes go best with jeans?
Sneakers are the safest choice, but loafers or ballerinas also make a perfect match. At Luigi, we have countless designs so you can find your own style!
69. What’s the ideal shoe for the office?
Loafers and flat pumps are perfect for a professional look. Comfortable, stylish, and with an impeccable fit – and of course, at Luigi you’ll find them in dozens of designs.
